Order Terms
The short version: sending the form costs you nothing and commits you to nothing. Brenda confirms what she can make and when, and only then is it an order. Because everything is fresh and made for you, finished orders cannot be returned.
1. Placing an order is a request, not a purchase
The form on this site sends a request. It does not charge you and it does not, by itself, create an order. An order exists once Brenda replies and confirms it — what she can make, the price, and the day you will get it.
She may not be able to take every request. Dates fill up, some things are seasonal, and some are outside what she makes. If she cannot do it, she will say so and nothing is owed.
2. Lead time
Everything is made to order, so plan on 48 hours at a minimum. Earlier is always better, and for a holiday or a party it matters — those dates fill first.
3. Prices and payment
Prices on this site are current and may change. The price that counts is the one in your confirmation — that is what you will pay, whatever the site said later.
No payment is taken on this website. Payment details come with your confirmation and are arranged directly with Brenda. Nothing is charged before you have confirmed you want it.
4. Changes and cancellations
Plans change — tell us as early as you can and we will work with you.
As a rule: more than 24 hours before your date, a change or cancellation is no problem at all. Inside 24 hours, the ingredients are usually bought and the work often started, so we may not be able to cancel without charge.
If Brenda has to cancel for any reason, you get a full refund of anything already paid.
5. Allergens — please read this one
Several items contain tree nuts. Each item on the menu lists what is in it.
Everything is made in small batches in the same space and with shared equipment, where nuts and dairy are present. Cross-contact is possible, and we cannot guarantee any item is free of a given allergen. If you or the person you are ordering for has a serious allergy, tell us before you order and Brenda will tell you honestly whether she can make it safely. Sometimes the honest answer will be no.
We can tell you exactly what goes into these. We cannot tell you whether they suit a particular medical condition or diet — that is a question for a doctor or dietitian, and nothing on this site is medical or nutritional advice.
6. Delivery and pickup
Free delivery on orders of $50 or more within 30 miles of us. Under $50, delivery is $5 within 5 miles, $10 within 15 miles, or $15 within 30 miles. Farther out? We arrange a spot to meet.
Prefer to pick up? We will agree on a place and time that works for both of us. Delivery windows are our best estimate, not a guaranteed time — traffic and weather are real.
Please make sure somebody can receive the order. These are fresh, and some of them will not survive an afternoon on a hot porch. Once an order has been handed over or left where you asked us to leave it, how it is stored is out of our hands.
7. Freshness and storage
Everything is made the day it goes out, and nothing is frozen. Dipped strawberries are at their best the same day — keep them cool and eat them soon. Chocolate does not like heat or direct sun.
8. Returns
Because everything is handmade, perishable, and made to order, we cannot accept returns.
That is not the end of the conversation. If something arrives wrong, damaged, or not what was agreed, contact us the same day and we will put it right — remake it or refund it. A small business that gets this wrong and shrugs does not get a second order, and we know it.
9. Photographs
These are made by hand, so no two are identical, and colors shift between screens. What arrives will look like its picture, not be a copy of it.
10. Mistakes on this site
Occasionally something here will be wrong — a price, a description, an availability. We may correct it and, where an order has not been confirmed yet, decline the request. We will always tell you rather than quietly change your order.
11. Limits
Sharkeylicious is responsible for the order you paid for. Where something goes wrong, our responsibility is limited to remaking that order or refunding what you paid for it.
Nothing here limits any responsibility that cannot legally be limited.
12. Which law applies
These terms are governed by the laws of the State of Missouri.
13. Changes to these terms
If these terms change, the date at the top changes with them. The terms that apply to your order are the ones in force when Brenda confirmed it.
14. Getting hold of us
Sharkeylicious — the Kansas City metro
orders@sharkeylicious.com
816-918-8812